Proactive Credit Management

Big companies have it all their own way, according to Chris Gibbons. At one end of the spectrum they have all the resources to employ the tightest of cashflow and credit control regimes, while at the other end they often employ a strategy of keeping small suppliers waiting an age for payment.

As a member of the Institute of Credit Management, a member of the Federation of Small Businesses and a participant in the Better Payment Practice Campaign, Chris certainly knows what she is talking about.

We can help get the right processes and procedures installed -  credit controls, cash flow management, business credit checks, and full credit control management

That's why QueryManagement is so good at coming to the rescue. Having worked for multinationals that are at the cutting edge of credit management, Chris is able to offer small companies a proactive credit management service 'on tap'.

How it works

Querymanagement's process is simple and forthright.

• We believe the best way to reduce overdue accounts is to operate early in the credit cycle
• Your ledger containing nominate accounts is passed to querymanagement together with contact names and numbers
• We recognise the need for personal contact, so we will call your customer to confirm that the invoice has been received, is addressed correctly and checked for queries
• If we are unable to resolve the query we will raise this with you
• Once any queries are resolved, we will establish the payment date and value from your customer. The payment will be made to you
• This process can be done in querymanagement's name or your own name - either way, your confidentiality is respected
• A report will be prepared for you, showing the up-to-date status of your accounts
• There may be peaks and troughs, cover may be needed during holiday, sickness and maternity leave - we will handle that for you
• Tact and discretion will be employed at all times along with ongoing monitoring - you will be fully informed

If your client defaults you will then decide what the next steps will be. We will assist in this area with dunning letters/debt recovery and legal follow up if needed.

In a few short months you will see the improvements in terms of cash in the bank, improved cash flow and reduced days sales overdue.

Why not give us a call to assess your business? You may be surprised by how much we can do.