Query Management launches 'plastics-industry-specific' outsourced credit management at PDM 2008
The Plastics Design & Moulding exhibition/conference sees the launch of a unique service to the industry. Outsourced credit management designed specifically for the plastics industry.
Managing Director, Chris Gibbons explains: "The plastics industry is a strongly competitive environment, so containing costs is always a high priority. And with the media talking us into a possible recession, over the next year every ounce of spare cash has to be squeezed out of the system. The only problem is that traditionally, when times are hard, getting outstanding payments in can often alienate long term customers. What is needed is a holistic approach that is firm and fair, but without risking customer relationships. After all, international consultants Baine & Co have proved that in the plastics and related sector it is much more expensive to recruit new customers than to retain existing ones."
Chris certainly knows what she is talking about. She has behind her a 30 year career in the plastics industry, ranging from customer service to field sales and credit control.
She already knows the major players in the industry, so has a good knowledge of the operations and products making it possible to ‘hit the ground running’ in terms of taking on an aged debtors list. As the service is bespoke, it can cover all or part of the ledger, according to the client’s needs.
Chris explains that Querymanagement can achieve:
- An improved cash flow - reduced payment delay
- Continued control of the ledger
- Reduced overheads and administration of direct employment
- Reduced exposure to bad debts
- Reduced legal and/or debt collection costs
- Reduced customer disputes
Not bad for an industry facing a highly competitive year or two ahead!
Query Management provides a confidential, professional collection service for the plastics industry, while understanding the need to maintain the relationship with customers to ensure repeat business |
 |
"The plastics industry is a strongly competitive environment, so containing costs is always a high priority" |
