Our Approach

Query Management - engaging with your debtors, not alienating them

Late payments are a problem for everyone and managing them well can be the difference between a business success and a business failure.

If you want your business to stay successful, it is imperative that it has top notch credit control in place.
That's where Query Management comes in:

Query Management delivers a quality, proactive credit control service for your business, addresses 'past dues' and solves all your customer payment problems – without compromising the loyalty of your customer.

Our unique and dedicated service helps protect you from late and non-payments and frees up your time to focus on growing your business.

Query Management will achieve for your company:

• An improved cash flow - reduced payment delay
• Continued control of your ledger
• Reduced overheads and administration of direct employment
• Reduced exposure to bad debts
• Reduced legal and/or debt collection costs
• Reduced customer disputes

We provide cash flow improvement solutions that really do work.

Our unique, dedicated service helps protect you from late and non-payments - freeing up time to focus on growing your business.
We now use cloud computing with google docs which makes collaboration easier and you have up to date status of your customers in real time.
If you use cloud based Xero accounting system, we can manage the credit control from here too.

We have a flexible approach, so you can decide exactly what elements of your credit management you would like to outsource.  

We can:

• Take over your whole sales ledger, or just selected accounts;
• Manage your credit control on a long-term basis, get you up-to-date as a one-off project, or provide short-term cover for sickness and holidays. 
• Pursue immediate bad debts now.
• Provide full credit checks on new customers.

With Query Management, you can get your cash flow under control.  All you have to do is make the decision.  We guarantee to reduce your debtor days within three months.

"We banked an extra £20,000 in the first week of the contract we would not normally have received until weeks from now."
Oliver Romain, Accession Exhibitions and Publishing, Macclesfield

We’re not a call centre.  We work with people not reference numbers, and we’re dedicated to just one thing:  keeping your cash flow healthy.